Apart from the telephonic support from executives in domestic BPO projects in call centers, customers are nowadays also seeking for online customer care support as well. Well, to offer online customer care support you need to highly active of social media sites, as well as on your own business site through agents. While this type of customer care services can be operated from home, it can also be operated through call centre franchise as well.
- Google Alert
- Being active on Blogs
- Appreciating Customer feedbacks and offering immediate response
- Offering live chat support to customers directly on the business website
- Resolving complaints of my BPO business even on chat, comments or feedback sections.
- Being active, responsive and interactive of social media sites.
The web world is a vast platform, and just being available to customers through social media sites or chat support may not be enough sometimes, since the market competition is too tough, and you don’t want to miss a chance of fetching my BPO business reviews. Thus you can set your company name on Google alerts to receive daily or weekly alerts on the mention of your company’s name on the web, so that you instantly join the discussion to show your high end responsive customer care support system.
Customer Feedbacks and Blogs
Blogging is conceived as a thoughtful method of interacting, informing and being active with your customer base. The comments section in blogs and exclusive customer feedback sections in your business site can be the best place to receive true my BPO business complaints. Complaints or positive comments, both are essentially important forms of feedbacks essential for every business to improve their work.
Live Chat Support
Earlier it used to be only customer care support on phone, however, as the trend, technology as well as customer care approaches are changing, customers are also preferring direct customer care live chat support on the website. This helps the customers to resolve their queries instantly while they visit your site and also shows your active response and appreciation for reviews of my BPO business.
Customer service is the process of reaching out to customers as well as being readily available for customers so as to assist them through any issue. A customer tends to rely and trust a company easily when there is an active and positive customer care support available with the company.